This policy covers every plan bought on DPR Prep (dprprep.com), which is run by DPR EDUCATION Pvt Ltd. Here is the short version: if you change your mind within 7 days and have not started a paid test, you get all your money back.
1. Full refund within 7 days
We refund the full amount you paid when both conditions are met:
- your request reaches us within 7 days of the date of payment; and
- you have not begun any paid test that belongs to the plan.
Using free practice questions or free tests does not count against you.
2. Situations where we always refund
- Charged twice: if the same order was paid twice, the second payment is returned in full.
- Money gone, plan missing: if your bank shows a debit but the payment failed or the plan never activated, the bank or Razorpay normally reverses the amount within 5–7 working days. If that does not happen, or you would prefer to have the plan, send us the details and we will activate the plan or refund you.
- We cannot deliver: if we are unable to provide the tests in your plan and cannot put it right within 7 days, we refund you in full or for the unused part of the validity, whichever you choose.
3. When a refund is not possible
- More than 7 days after payment, or after a paid test from the plan has been started.
- For a plan that has expired, or for validity already partly used.
- When an account was suspended or a plan withdrawn because our Terms & Conditions were broken, for example by sharing an account or copying content.
4. Cancelling
There is nothing to cancel: plans are single payments for a fixed period and never renew automatically. A plan simply ends on its expiry date. Orders that are started but not paid are cancelled automatically after 48 hours.
5. Asking for a refund
- Write to contact@dprprep.com from your registered e-mail address. Include your Order ID, which is on your receipt and under My Payments, and tell us why.
- We confirm receipt within 2 working days.
- Once approved, the refund is started within 5 working days through Razorpay, back to the method you paid with (UPI, card, net banking or wallet). Banks usually take another 5–7 working days to show it.
We refund what you actually paid, after any coupon discount. Access to the plan stops when the refund is processed.
6. Contact
DPR EDUCATION Pvt Ltd, H.No. 8-8-527, RTC Cross Roads, Hyderabad, Telangana, India · contact@dprprep.com · 8247094634
